Healthcare Sector

The healthcare industry is responsible for an estimated $2 trillion annually in the United States. Drug and medical device manufacturers, and other suppliers, with combined annual revenue of $300 billion, provide goods to this highly segmented industry. Care providers (hospitals, clinics, doctors’ offices, nursing homes) with combined annual revenue of $1.5 trillion provide services. A bulk of the cost is funded by private health insurers with annual spending of $700 billion, and government health insurance programs like Medicare and Medicaid, with combined annual payments of $1 trillion.

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Healthcare Sector

How to design. deliver and refine the overall customer experience

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